Customer Service Manager Training

Customer Service Manager Training (230 minutes) : Ensure your team is motivated and ready to implement an effective customer service strategy. Customer Service Manager Training (230 minutes) : Ensure your team is motivated and ready to implement an effective customer service strategy.

Created by Created by Management Centre Europe Last updated Tue, 27-Dec-2022  English

Customer Service Manager Training

Customer Service Manager Training (230 minutes) : Ensure your team is motivated and ready to implement an effective customer service strategy. Customer Service Manager Training (230 minutes) : Ensure your team is motivated and ready to implement an effective customer service strategy.

Created by Created by Management Centre Europe Last updated Tue, 27-Dec-2022  English

Program Overview

By applying the concepts in these learning assets, any manager of a customer service team can build and sustain an effective customer-focused strategy.

Learn to motivate and develop your team by utilizing proven coaching, feedback and delegation techniques.

 

Enhancing Collaborative Communication
Identify communication techniques that you can use to improve team collaboration, a crucial component of customer service success.

Leveraging Feedback to Strengthen Employee Commitment
Learn to give feedback in a powerful way in order to strengthen commitment, improve performance and resolve problems with difficult employees.

Enhancing Communication Skills
Discover and apply different communication styles and effective communication techniques so you can have difficult or sensitive conversations effectively and with confidence.

Building a Customer-Focused Strategy
Analyze what your customer wants from you and define the objectives of your customer strategy so you can create a mission statement aligned with the company’s vision.

Creating a Motivational Climate
Build the knowledge and skills you need to understand what motivations will really drive the performance of your individual team members.

Leading with Emotional Intelligence in the Workplace
Learn about the relevance of emotional intelligence to leadership competencies and discover how to apply EI principles to foster productive workplace relationships.

Coaching for Performance
Identify effective coaching practices and use the AMA G.U.I.D.E. to plan and manage a coaching conversation.

Leading a Customer-Focused Team
Acquire tools and tactics for creating a team culture in which employees strive to meet and exceed customer expectations.

Curriculum for this course
8 Lessons
LESSON :
8 Lessons
  • Enhancing Collaborative Communication
  • Leveraging Feedback to Strengthen Employee Commitment
  • Enhancing Communication Skills
  • Building a Customer-Focused Strategy
  • Creating a Motivational Climate
  • Leading with Emotional Intelligence in the Workplace
  • Coaching for Performance
  • Leading a Customer-Focused Team
₹9625 + taxes

This course includes:

    • image 1 Section
    • image 8 Lessons
    • image Full lifetime access

Training 5 or more people?

Get your team access to 5,500+ top Acelot Academy courses anytime, anywhere.

Latest news

Subscribe to our newsletter