Description
Crisis leadership is the process of responding to an organization's challenges and preventing them from occurring in the future. Most crisis leaders emphasize the needs of their employees and customers by providing emotional support.
What you'll learn
SEAL Approach to Building Organizational Agility Learn to act with organizational
Learn to act with organizational agility—so your company can react successfully to new competitors and technologies or manage sudden shifts in the overall market.
Strategy Development and Execution: The ADEPTT Model
Apply the ADEPTT Model to analyze current states, define future states and goals, engage key resources, plan and execute requests effectively, troubleshoot barriers and follow through with proper tracking.
Effective Problem-Solving and Decision-Making Tools
Learn about the types of decisions, the difference between problems and decisions, and discover three tools for making better decisions.
The Manager’s Role During Change
Build knowledge and skills to help you define change management, identify the need for it and discover your role as a change leader.
Motivating and Influencing Throughout the Organization
Learn how to motivate others and expand your influence at all levels in your company.
Managing Resistance to Change
Learn specific communication tactics to drive change and address employee doubts about change.
Turning Resistance and Conflict into Collaboration and Consensus
Discover how to engage resistant people in conversations and use appropriate strategies to get the results you want.
Creating a Motivational Climate
Build the knowledge and skills you need to understand what motivations will really drive the performance of your individual team members.
Leading with Emotional Intelligence in the Workplace
Explore the best practices for leading with emotional intelligence by connecting, achieving, inspiring and acting with resilience.
Crafting a Strategy for Your Negotiation
Learn effective strategies for breaking deadlocks encountered during negotiation.
Principles of Effective Business Writing
Learn specific tips and insights to help you write more effectively and to polish and perfect all your communications.
Curriculum
- SEAL Approach to Building Organizational Agility Learn to act with organizational
- Strategy Development and Execution: The ADEPTT Model
- Effective Problem-Solving and Decision-Making Tools
- The Manager’s Role During Change
- Motivating and Influencing Throughout the Organization
- Managing Resistance to Change
- Turning Resistance and Conflict into Collaboration and Consensus
- Creating a Motivational Climate
- Leading with Emotional Intelligence in the Workplace
- Crafting a Strategy for Your Negotiation
- Principles of Effective Business Writing
